smile cause I deserve to ♥

Tuesday, September 2, 2008

so here i am, munching on cedele's carrot cake and feeling less horrible about my holiday in thailand than i did last night

1 lesson i've learnt is to stay away from airasia, stay far far away
because they have a crappy policy that only protects themselves and there's not a care at all about the customer's interests
Nobody knows anything for sure about what's gonna happen in thailand
all people can do is to try to cancel it for fear of anything's that's going to happen

but airasia's policy is NO REFUND (at all even if they themselves cancel the flight) and they only offer a postpone if I were to cancel the flight
fair enough, I try postponing to October and they asked me to top up another 300 plus dollars for what i assume is that for budget, different day different price

my mom thinks that's ridiculous cos the riot has nothing to do with us anyway so why shud we be forced to postpone and then get penalised by paying 300 bucks?

if they were to cancel the flight cos of airport closure etc, we still can't get a refund but only get our money put into their "account system" which allows u to use it to claim other flights but the money is allowed in there till a certain period of time to claim

i tried to cancel my singapore to phuket then phuket to bangkok flight and replace it with direct flight to bangkok, it's not allowed

I tried to change destination, it's not allowed

I called airasia thrice this morning and for each time I called, I'm put on hold with the annoying music for 30 mins. Twice the person pick up and i had to keep shouting "hello hello HELLO?" cos the person could not hear me and said I was cracking. The 3rd time, finally I got through after an entire morning of calling

U can't speak to the manager cos apparently there's NO manager around to talk to in singapore. To speak with the manager, the person ask me to call MALAYSIA directly. Insanity or what? Pay overseas charges while being put on hold for 30 mins?

oh yea, even if u wanted to change destination if they miraculously offer u a change, airasia only fly to Kuala Lumpur, Pekanbaru (first time i've ever heard of this place), Bangkok and Phuket.

aren't they amazing? Amazingly full of crap

so this is how they earn money huh? by having such a dumb policy where as long as money is with them, there's no way out unless u just forgo the money which is exactly what I intend to do

there is a difference in service attitude between established airlines and budget airline. Silkair gave my mom and sis a full refund with no questions asked cos they understand the situation and were prepared to make losses for unforseen circumstances

even for jetstar asia, they offered hotel rooms to tourists stranded cos of the phuket airport closure. When asked what could airasia offer since they insist on flying? Nothing. not even a bus to bring tourists to bangkok for a flight back

they whole day only thinking of not losing money
only fly with them if u guarantee that nothing will happen